AYANA Komodo is seeking a dynamic and service-oriented Front Office Manager to lead the day-to-day operations of the Front Office team. This role is responsible for delivering exceptional guest experiences, leading team development, optimizing room upselling opportunities, and ensuring smooth coordination across departments. The ideal candidate will possess strong leadership qualities, a solid background in hotel operations, and a passion for guest satisfaction. This position plays a key role in maintaining service excellence, maximizing efficiency, and supporting overall hotel goals.
Key Responsibilities:
- Oversee all Front Office operations including Guest Services, Guest Relations, & Front Desk to deliver seamless, high-quality guest experiences and meet guest satisfaction survey targets.
- Lead, coach, and develop the Front Office team through performance monitoring, training, and succession planning, ensuring adherence to hotel standards and procedures.
- Drive room upselling to achieve departmental revenue goals while managing operating expenses and optimizing cost efficiency.
- Collaborate with Housekeeping and other departments to maintain smooth daily operations, room quality, and effective communication across teams.
- Conduct regular inspections of Front Office areas, maintain high standards of cleanliness and maintenance, ensure data accuracy in the property management system, and enforce safety and sustainability procedures.
Requirements
- Minimum 2 years of experience in a Front Office leadership role.
- Proficient in using OPERA and other hotel systems, with strong skills in Microsoft Office Suite, especially Excel.
- Demonstrated ability to lead, train, and motivate a diverse team while maintaining high service standards and operational efficiency.
- Strong communication and interpersonal skills, with the ability to handle guest interactions, resolve issues promptly, and liaise effectively with cross functional departments.
- Excellent organizational and multitasking abilities; capable of managing day-to-day operations, guest satisfaction targets, and team performance with minimal supervision.