- Proactively monitor a selection of online games and related systems required for 24/7 service
- Analyze and assess game and systems health and performance using various tools for logs, metrics and graphs
- Triage problems and provide on-call personnel with critical information, in a quick, clear and concise manner
- Conduct triage and troubleshooting as well as bug fixing meetings for game development personnel
- Consult, create and maintain process documentation
- Carry out quick patch and build deployments including post deployment smoke testing
- Prepare accurate and timely reports with updates and summaries on events and issues
Requirements
- Technical support skills with focus on game servers and client crashes
- Knowledge of network technologies and GNU/Linux OS
- Ability to perform tasks by both established processes as well as placeholder and temporarily agreed measures
- Availability to work in shifts, including nights, weekends and holidays
- Excellent written and verbal communication skills
- Maintaining strict punctuality and quick response
- Familiarity with common IT infrastructure and its practices
Would be a plus:
- Monitoring/Analyst experience (assessments based on data, graphs etc.)
- Technical support experience in an online 24/7 service industry
- Experience working in games industry, particularly multiplayer and MMO games
- Some familiarity with terminology and process for game development, QA and release management
Benefits
- Medical Care package
- MyCafeteria system - including Multisport card and more
- Employee Assistance Program (EAP), offering confidential legal, financial, and personal counseling
- English or Polish language classes
- Sensibly flexible working hours
- Breakfasts, snacks and fruits available during the day, tea and coffee machines
- Additional benefits: care bonus to cover health, educational and safety needs, corporate parties and team buildings
Role Information: EN
Studio: Sperasoft
Location: Europe, Poland, Krakow
Area of Work: Game Development
Service: Create
Employment Type: Full-time, Permanent
Working Pattern: Hybrid