Patrique Mercier Recruitment is excited to announce an excellent opportunity for a German Speaking Automotive Customer Advisor. If you are passionate about the automotive industry and thrive in customer service roles, this position is perfect for you!
As a German Speaking Automotive Customer Advisor, you will be the primary point of contact for our German-speaking customers. You will address their inquiries, provide detailed information about our automotive offerings, and ensure a seamless customer experience. Your contributions are vital in fostering strong client relationships and enhancing customer loyalty.
Join our enthusiastic team and play a key role in delivering exceptional service in the automotive sector!
Responsibilities
- Deliver outstanding customer support to German-speaking clients via phone, email, and chat
- Assist customers with questions regarding automotive products, services, and order inquiries
- Effectively resolve customer complaints and ensure their satisfaction
- Accurately document customer interactions for follow-up and quality assurance
- Stay informed about product knowledge and industry developments to better serve customers
- Collaborate with team members to improve service quality and customer satisfaction
Requirements
- Fluency in German and English, both written and spoken
- Experience in customer service; knowledge of automotive products is advantageous
- Excellent communication and relationship management skills
- Strong problem-solving skills and a customer-focused approach
- Attention to detail with solid organizational skills
- Proficient in using technology and CRM systems
- A collaborative mindset and a commitment to delivering exceptional service
- Eligibility to work in the EU is essential
- A genuine interest in automotive products and customer service
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )