Patrique Mercier Recruitment is seeking a dedicated German Speaking Client Support Specialist to join our team! This position is ideal for individuals who are enthusiastic about delivering exceptional customer service to our German-speaking clients.
In this role, you will be responsible for assisting clients with their inquiries, providing guidance on our services, and ensuring a seamless support experience. Your strong communication skills and problem-solving abilities will be essential for building trust and enhancing client satisfaction.
If you are passionate about helping others and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity!
Key Responsibilities
- Provide top-notch support to German-speaking clients through various communication channels, including phone, email, and chat.
- Evaluate client inquiries, offering timely and effective solutions.
- Document all interactions in our support system to maintain accurate records.
- Cooperate with different departments to provide a cohesive experience for clients.
- Stay informed about our products and services in order to assist clients effectively.
- Engage proactively with clients to identify their needs and deliver tailored solutions.
Requirements
- Fluency in German and English, both spoken and written.
- Previous experience in customer support or client-facing roles is highly desirable.
- Outstanding communication and interpersonal skills.
- Exceptional problem-solving abilities focused on client satisfaction.
- Strong attention to detail and impressive organizational skills.
- Familiarity with customer support software and modern technologies.
- A collaborative team player with the capacity to work independently.
- Ability to adapt and thrive in a fast-paced environment.
- A genuine passion for providing high-quality customer service.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )