Patrique Mercier Recruitment is excited to offer a fantastic opportunity for a German Speaking Client Support Specialist. In this crucial role, you will be responsible for providing exceptional support to our German-speaking clients. Your fluency in German and commitment to excellent service will be vital in ensuring our clients receive timely assistance and effective solutions to their inquiries. If you are passionate about customer support and speak German fluently, we would love to have you on our team!
Responsibilities
- Deliver high-quality customer support via phone, email, and chat in German.
- Assist clients with inquiries and troubleshoot product-related issues.
- Resolve customer complaints efficiently, ensuring satisfaction.
- Educate clients about our products and enhance their usage experience.
- Accurately document customer interactions and manage follow-ups.
- Collaborate with team members to continually improve service quality.
Requirements
- Fluency in German (both spoken and written) is a must.
- Strong communication and problem-solving skills.
- Prior experience in customer support or a related field is preferred.
- Excellent interpersonal skills with a strong focus on client satisfaction.
- A positive and proactive attitude, with the ability to work well in a team.
- Familiarity with customer support software is a plus.
- A commitment to providing high-quality service to our clients.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Transportation Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training