Patrique Mercier Recruitment is actively seeking a German Speaking Client Support Specialist to join our dedicated team! This is an excellent opportunity for individuals who are passionate about customer service and possess strong communication skills in German.
In this role, you will provide exceptional support to our German-speaking clients, assisting them with inquiries, guiding them through our services, and ensuring a positive customer experience. Your ability to resolve issues effectively and communicate clearly will be vital in this position.
We are looking for a proactive team player who is eager to contribute to high client satisfaction and help us maintain our high standards of service. If you are ready to take on this rewarding role, we encourage you to apply!
Key Responsibilities
- Assist German-speaking clients through various communication channels, including phone, email, and chat.
- Evaluate client inquiries and provide timely and effective solutions.
- Maintain detailed documentation of all client interactions in our support system.
- Collaborate with other departments to ensure seamless client support.
- Stay informed about our products and services to effectively assist clients.
- Proactively engage with clients to identify their needs and recommend suitable solutions.
Requirements
- Fluency in German and English, both written and spoken.
- Previous experience in customer support or a client-facing role is highly preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities focused on client satisfaction.
- Attention to detail and strong organizational skills.
- Familiarity with customer support software or modern technologies.
- A team-oriented individual who can also work independently.
- Adaptability in a fast-paced environment.
- Passion for delivering high-quality customer service.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )