Patrique Mercier Recruitment is excited to announce a position for a German Speaking Customer Care Agent to join our dedicated team. This role is perfect for individuals who are fluent in German and are passionate about delivering exceptional customer service.
As a German Speaking Customer Care Agent, you will be responsible for addressing customer inquiries, providing solutions, and ensuring a positive experience for our German-speaking clients. Your proficiency in the language and commitment to customer satisfaction will be essential in building strong relationships with our customers.
If you are ready to take on this rewarding challenge and make a difference in customer lives, we would love to hear from you!
Responsibilities
- Manage customer inquiries via phone, email, and chat in German
- Provide effective solutions and guidance to enhance customer satisfaction
- Document customer interactions and maintain accurate records
- Collaborate with colleagues to optimize service delivery
- Stay informed about product offerings and company policies
- Participate in ongoing training and team development activities
Requirements
- Fluency in German and English, both written and spoken
- Previous customer service experience is a plus, but entry-level candidates are encouraged to apply
- Strong communication and interpersonal skills
- Ability to problem-solve and remain calm under pressure
- Basic technical proficiency with digital communication tools
- Ability to work independently and collaboratively as part of a team
- Positive attitude and a willingness to learn and grow
- Readiness to start work in a timely manner
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Competitive Salary by Greek standards
- Fully Paid Relocation Package ( Flight to Athens, Transfer and Hotel for the first 2 Weeks )
- Free Greek Lessons, Engagement Activities