Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a German Speaking Customer Happiness Specialist. This position is ideal for individuals who are passionate about enhancing customer satisfaction and ensuring that our German-speaking clients receive outstanding support.
In this role, you will connect with customers to comprehend their needs, provide assistance, and build meaningful relationships. Your mission will be to create exceptional service experiences that leave our clients delighted. If you enjoy a fast-paced environment with a focus on customer happiness, we’d love to have you on board!
Responsibilities
- Engage with German-speaking customers via phone, email, and chat to assist with their queries and provide support.
- Deliver exceptional service by fully understanding customer needs and striving to exceed their expectations.
- Efficiently resolve customer issues while maintaining a warm and positive demeanor.
- Accurately document customer interactions and maintain detailed records.
- Work collaboratively with team members to enhance customer happiness and improve service delivery.
- Remain knowledgeable about products and services to offer relevant support to customers.
- Collect customer feedback to inform enhancements in service quality.
Requirements
- Fluency in German and English, both written and spoken.
- Previous experience in customer service or a related field is advantageous.
- Strong interpersonal skills with an emphasis on customer care and empathy.
- Excellent problem-solving capabilities and a dedication to resolving issues.
- Ability to work independently while managing multiple priorities effectively.
- Attention to detail and a commitment to delivering high-quality service.
- Familiarity with customer support tools and technology is preferred.
- A friendly and approachable personality with a genuine interest in providing positive customer experiences.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )