PATRIQUE MERCIER RECRUITMENT is excited to present a vital opportunity for a German Speaking Customer Happiness Specialist. This position is crafted for those who are committed to delivering exceptional customer service and ensuring that our German-speaking clients receive the highest level of support.
In this role, you will engage with customers to identify their needs, provide insightful assistance, and foster strong relationships. Your focus will be on creating a service experience that not only meets but exceeds customer expectations. If you have a passion for customer happiness and thrive in a dynamic environment, we invite you to join our team!
Key Responsibilities
- Communicate effectively with German-speaking customers via phone, email, and chat to address their inquiries and provide assistance.
- Provide top-tier service by truly understanding customer needs and going above and beyond to ensure satisfaction.
- Efficiently handle customer issues while maintaining a friendly and professional demeanor.
- Document all customer interactions accurately and maintain thorough records.
- Collaborate with colleagues to enhance the overall customer experience and improve service delivery.
- Stay updated on product and service offerings to give relevant assistance to customers.
- Collect and analyze customer feedback for continuous improvement of services.
Requirements
- Fluency in German and English, both written and spoken.
- Prior experience in customer service or a related field is preferred.
- Strong interpersonal and communication skills focused on customer care.
- Excellent problem-solving abilities with a proactive approach to resolutions.
- Ability to work independently and efficiently manage a varied workload.
- Attention to detail and a commitment to maintaining high-quality service standards.
- Familiarity with customer support tools and technology is considered an advantage.
- A positive, outgoing personality with a genuine interest in enriching customer experiences.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )