Patrique Mercier Recruitment is delighted to announce an opening for a German Speaking Customer Happiness Specialist. This role is tailored for individuals who are enthusiastic about providing exceptional customer service and ensuring that our German-speaking clients experience the highest level of support.
In this capacity, you will engage with customers to understand their needs, offer assistance, and cultivate meaningful relationships. Your goal will be to create positive service experiences that leave our clients feeling valued and satisfied. If you have a passion for customer happiness and excel in dynamic environments, we would love to hear from you!
Responsibilities
- Assist German-speaking customers through various communication channels including phone, email, and chat.
- Deliver superior service by understanding customer needs and striving to exceed their expectations.
- Resolve customer issues efficiently while maintaining a friendly and professional demeanor.
- Document all customer interactions accurately and maintain complete records of communications.
- Collaborate with teammates to improve overall customer service and happiness levels.
- Stay updated on products and services to offer relevant assistance and accurate information to customers.
- Collect feedback from customers as part of our continuous improvement efforts.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in customer service or a similar role is beneficial.
- Strong interpersonal skills focused on customer care and empathy.
- Excellent problem-solving abilities with a proactive approach to resolution.
- Ability to work independently and effectively manage a varied workload.
- Attention to detail and a commitment to maintaining high-quality service standards.
- Familiarity with customer support tools and technology is considered an asset.
- A positive attitude and a genuine interest in contributing to customer satisfaction.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )