Patrique Mercier Recruitment is thrilled to present a unique opportunity for a German Speaking Customer Support representative for a leading online streaming service. If you have a passion for entertainment and enjoy helping people, this job is perfect for you!
In this role, you will assist German-speaking customers with inquiries related to the streaming platform, ensuring they enjoy a seamless viewing experience. Your excellent communication skills and customer service expertise will be crucial in helping clients navigate the service effectively.
Join a dynamic team that values creativity and innovation, and help shape the future of entertainment while you thrive in a supportive work environment!
Responsibilities
- Provide exceptional customer support in German for inquiries related to the streaming service
- Troubleshoot technical issues and provide timely solutions
- Educate customers on available content and features of the platform
- Document customer interactions and maintain accurate records
- Collaborate with other team members to enhance user satisfaction
- Stay updated on industry trends and new content offerings
Requirements
- Fluency in German and English, both written and spoken
- Previous experience in customer support, preferably in the entertainment or digital services industry
- Strong communication and interpersonal skills
- Exceptional problem-solving abilities and attention to detail
- Ability to work effectively in a fast-paced environment
- Familiarity with streaming services or digital media is a plus
- Customer-focused mindset with a passion for enhancing customer experience
- Team-oriented with a positive and proactive attitude
Benefits
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Competitive Salary by Greek standards
- Fully Paid Relocation Package WITHIN EU (flight to Athens, transfer, and hotel for the first 4 weeks)