Patrique Mercier Recruitment is thrilled to announce an exciting opportunity for a German Speaking Customer Support representative for a leading online travel agency. This role is ideal for those passionate about travel and eager to provide exceptional service to customers from the comfort of your own home or in a vibrant office setting.
In this position, you will assist German-speaking clients with various travel inquiries, including booking assistance, itinerary changes, and troubleshooting any travel-related issues. Your role is vital in ensuring that customers have a seamless and enjoyable travel experience.
Join a dedicated team that values customer satisfaction and innovation in the travel sector. If you are enthusiastic about helping others and love to travel, this is the perfect role for you!
Responsibilities
- Deliver excellent customer support in German for travel-related inquiries
- Assist customers with bookings, cancellations, and changes to itineraries
- Troubleshoot issues and provide effective solutions to enhance customer experience
- Educate customers about travel options and company policies
- Document customer interactions and maintain thorough records
- Collaborate with other team members to ensure high-quality service delivery
- Stay informed about industry trends and travel packages
Requirements
- Fluency in German and English, both written and spoken
- Experience in customer support, especially in the travel industry is a plus
- Exceptional communication and interpersonal skills
- Strong problem-solving capabilities and attention to detail
- Ability to work effectively in a fast-paced and dynamic environment
- Familiarity with online booking systems and travel platforms is an advantage
- Strong passion for travel and helping customers
- Team player with a positive and proactive attitude
Benefits
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Competitive Salary by Greek standards
- Fully Paid Relocation Package WITHIN EU (flight to Athens, transfer, and hotel for the first 4 weeks)