Patrique Mercier Recruitment is excited to announce an opportunity for a German Speaking E-commerce Support Specialist! If you are enthusiastic about customer service and have a passion for the e-commerce industry, this role is an excellent opportunity for you to join our dynamic team.
As a German Speaking E-commerce Support Specialist, you will be responsible for providing exceptional support to our German-speaking customers. Your communication skills and problem-solving abilities will be key in ensuring that our customers have a seamless and satisfying experience while using our e-commerce platform.
Responsibilities
- Deliver outstanding support to German-speaking customers through various channels such as phone, email, and chat.
- Address inquiries regarding products, orders, shipping, and returns.
- Efficiently resolve customer issues while maintaining a positive customer experience.
- Document customer interactions and maintain accurate records for quality assurance.
- Work collaboratively with other teams to meet customer needs effectively.
- Stay current on product knowledge and e-commerce trends to assist customers effectively.
- Gather customer feedback to facilitate service improvements and product offerings.
Requirements
- Fluent in German and English, both written and spoken.
- Previous experience in customer support, especially in an e-commerce setting, is preferred.
- Strong communication skills coupled with a customer-focused approach.
- Attention to detail and exceptional organizational skills.
- A collaborative team player with the ability to work independently.
- Familiarity with e-commerce platforms and tools is a plus.
- A proactive and positive attitude towards delivering exceptional customer experiences.
- Ability to work in a fast-paced and dynamic environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )