Patrique Mercier Recruitment is excited to offer an opportunity for a German Speaking E-commerce Support Specialist. This pivotal role is designed for an enthusiastic individual fluent in German, dedicated to providing outstanding support to our German-speaking customers in the dynamic e-commerce sector. You will be instrumental in addressing inquiries, resolving issues, and enhancing the overall shopping experience for customers. If you have a passion for e-commerce and a knack for customer service, we would love to hear from you!
Responsibilities
- Provide exceptional customer support to German-speaking clients through email, phone, and chat, primarily focusing on e-commerce questions.
- Assist customers with order inquiries, product information, and payment issues.
- Effectively manage customer complaints and ensure swift resolutions.
- Guide customers through product offers, services, and promotional campaigns.
- Maintain accurate documentation of customer interactions and feedback for quality assurance.
- Collaborate with other teams to address and resolve complex customer issues.
Requirements
- Fluency in German (both spoken and written) is required; knowledge of English is a plus.
- Experience in e-commerce or customer support roles is highly desirable.
- Excellent communication and interpersonal skills.
- Understanding of e-commerce platforms and related customer service products is beneficial.
- Strong analytical and problem-solving skills.
- A proactive approach with the ability to work well in a fast-paced environment.
- Familiarity with customer support software or CRM systems is an advantage.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Transportation Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training