Patrique Mercier Recruitment is thrilled to announce an open position for a German Speaking Email Support Specialist to join our dedicated team. In this role, you will focus on providing excellent email support to our German-speaking customers, addressing their inquiries and helping resolve any issues they may encounter with our products and services. Your exceptional communication skills and commitment to customer satisfaction will be crucial in this role. If you are fluent in German and enjoy providing assistance to customers, we would love to hear from you!
Responsibilities
- Provide exceptional email support to German-speaking clients, ensuring quick and comprehensive responses.
- Troubleshoot and resolve customer issues based on their inquiries and feedback.
- Clearly communicate solutions and guidance to assist customers effectively.
- Document customer interactions accurately and maintain records in the support system.
- Collaborate with team members to enhance service quality and address recurring challenges.
- Keep updated with product knowledge to provide accurate information to customers.
Requirements
- Fluency in German (both written and spoken) is essential.
- Excellent written communication skills for effective email correspondence.
- Prior experience in customer service or email support roles is preferred.
- Strong troubleshooting and analytical skills.
- Attention to detail and ability to manage multiple inquiries at once.
- Ability to work independently and collaboratively in a team environment.
- Experience with customer support tools or CRM software is a plus.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Transportation Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training