Join Patrique Mercier Recruitment as a German Speaking Email Support Specialist! We are looking for dynamic individuals who are passionate about delivering outstanding customer service through effective written communication.
In this role, you will provide support to our German-speaking clients by managing their inquiries and addressing issues via email. Your ability to communicate clearly and effectively will be key to fostering strong customer relationships and ensuring their satisfaction. Step into this exciting opportunity and help us create exceptional customer experiences!
Responsibilities
- Respond to customer inquiries and resolve issues through email communication in a timely and professional manner.
- Provide accurate and helpful information regarding products and services to enhance customer understanding.
- Document all customer interactions and resolutions appropriately in the relevant systems.
- Collaborate with team members to optimize service processes and improve the customer experience.
- Stay informed about the company’s offerings and any updates to provide the most relevant support.
- Gather and analyze customer feedback to identify opportunities for service enhancement.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in customer support, particularly in an email-focused role, is a plus but not mandatory.
- Excellent written communication skills with a strong emphasis on professionalism and clarity.
- Strong analytical and problem-solving skills to effectively resolve customer inquiries.
- Detail-oriented with the ability to manage multiple priorities efficiently.
- A collaborative attitude and a commitment to achieving team results.
- Familiarity with email support systems and ticketing software is advantageous.
- A friendly, proactive approach aimed at boosting customer satisfaction.
- A willingness to learn and grow within the organization.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )