Patrique Mercier Recruitment is proud to announce a vacancy for a German Speaking Entertainment Services Advisor. In this vibrant and customer-focused role, you will engage with German-speaking clients, providing them with support and information regarding our entertainment services. Your fluency in German, combined with a dedication to exceptional customer service, will help create an outstanding experience for our clients. If you are a proactive problem-solver with a passion for the entertainment industry, we would love to hear from you!
Responsibilities
- Assist German-speaking clients with inquiries related to entertainment services, bookings, and events.
- Provide excellent customer service through various communication platforms, including phone, email, and live chat.
- Resolve issues related to bookings and address client concerns efficiently and professionally.
- Document and maintain thorough records of client interactions for quality control and follow-ups.
- Collaborate with internal teams to enhance service delivery based on client feedback and insights.
- Stay knowledgeable about ongoing events and industry trends to better assist clients.
Requirements
- Fluency in German (both written and spoken) is required; English proficiency is an asset.
- Strong communication and customer service skills.
- Previous experience in customer support or within the entertainment industry is preferable.
- Excellent problem-solving skills with attention to detail.
- A genuine interest in the entertainment field and a commitment to client satisfaction.
- Ability to work independently as well as collaboratively in a fast-paced environment.
- Experience with customer relationship management software is a bonus.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )