Patrique Mercier Recruitment is thrilled to announce an exciting opportunity for a German Speaking Fashion Customer Support Agent to join our dedicated team. If you have a flair for fashion and a commitment to delivering stellar customer service, we want to hear from you!
In this role, you will be responsible for assisting German-speaking customers with inquiries related to our stylish range of fashion products. Your expertise in customer relations combined with your passion for fashion will play a vital role in enhancing the shopping experience for our clientele.
This is a fantastic chance to immerse yourself in the fashion industry while providing top-notch support and building connections with customers who share the same enthusiasm for style.
Responsibilities
- Deliver exceptional customer service to German-speaking clients via various communication platforms
- Assist customers with inquiries about fashion products, orders, and returns
- Provide personalized recommendations based on customer preferences
- Resolve customer issues promptly and efficiently to ensure overall satisfaction
- Maintain accurate records of customer interactions and feedback
- Stay informed about the latest fashion trends and product knowledge
- Collaborate effectively with the sales and marketing teams to enhance customer experience
Requirements
- Fluency in German and English, with excellent communication skills in both languages
- Prior experience in customer support, particularly in the fashion or retail sector is preferred
- A strong passion for fashion and an understanding of current trends
- Exceptional problem-solving skills and a proactive approach to customer service
- Team-oriented mindset with a positive attitude
- Familiarity with customer support software and CRM tools is a plus
- Flexibility and adaptability to meet customer needs and expectations
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )