Patrique Mercier Recruitment is thrilled to offer an exceptional opportunity for a German Speaking Frontline Support Representative! If you have a passion for customer service and enjoy assisting others, we invite you to be part of our vibrant team.
In this role, you will act as the first line of support for German-speaking customers, answering their questions and addressing any issues they may have. Your dedication to providing top-quality customer service will be essential in enhancing our customer relationships and ensuring a positive experience. Join us in creating an outstanding support journey for our customers!
Responsibilities
- Deliver outstanding customer support to German-speaking clients through various channels including phone, email, and live chat.
- Effectively resolve customer inquiries and complaints with professionalism and empathy.
- Maintain accurate logs of customer interactions and follow-up actions.
- Work collaboratively with colleagues to identify opportunities for service enhancement.
- Keep up to date with product and service offerings to provide informed assistance.
- Adhere to company guidelines to maintain the quality and integrity of service.
Requirements
- Fluency in German and English, both written and spoken
- Prior experience in customer support or a similar role is desired but not mandatory
- Excellent communication and interpersonal skills
- Strong problem-solving capabilities and a customer-oriented mindset
- Able to work independently and collaboratively within a diverse team
- Experience with customer support tools and systems is an advantage
- Reliable internet connection and appropriate home office setup
- A proactive attitude with a willingness to learn and grow
- Flexibility to work varied shifts as required
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )