Patrique Mercier Recruitment is proud to offer an exciting opportunity for a German Speaking Frontline Support Representative! If you are committed to providing excellent customer service and enjoy assisting customers, we would love for you to join our dynamic team.
In this vital role, you will act as the first point of contact for our German-speaking customers, addressing their inquiries and resolving any issues they may experience. Your focus on delivering high-quality service will be key in creating positive customer experiences and fostering long-term relationships. Step into a fulfilling career with us today!
Responsibilities
- Provide exceptional support to German-speaking clients through various channels, including phone, email, and live chat.
- Resolve customer inquiries and complaints efficiently while ensuring satisfaction.
- Accurately document customer interactions and maintain records for reference.
- Work closely with team members to improve service delivery and customer experience.
- Stay updated on products, services, and company policies to effectively assist customers.
- Adhere to guidelines and quality standards to ensure high levels of service.
Requirements
- Fluency in German and English, both written and spoken
- Prior experience in a customer service or support role is preferred but not required
- Excellent communication skills with a strong focus on customer care
- Ability to troubleshoot and resolve issues effectively
- Strong organizational skills with attention to detail
- Familiarity with customer support software and systems is beneficial
- Stable internet connection and suitable home office environment
- A proactive and positive attitude with a willingness to learn
- Flexibility to work varied shifts as needed
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )