Patrique Mercier Recruitment is excited to announce an opening for a German Speaking Helpdesk Support Agent! We are on the lookout for a proactive individual who is dedicated to providing exceptional customer service while utilizing their language proficiency.
As a German Speaking Helpdesk Support Agent, your primary responsibility will be to assist German-speaking clients with their technical inquiries and issues. Your expertise in troubleshooting and resolving these challenges will be crucial in ensuring a seamless customer experience and maintaining our high standards of service.
This role offers a stimulating work environment where you can further develop your skills and contribute to our team's success.
Responsibilities
- Provide high-quality helpdesk support to German-speaking customers through phone, email, and chat.
- Diagnose and resolve a variety of technical problems related to software, hardware, and networking.
- Document customer interactions and solutions accurately in the support database.
- Collaborate with team members to ensure effective service delivery and enhance customer satisfaction.
- Educate customers about product features and best practices for usage.
- Keep updated with the latest product knowledge and technical advancements to assist customers effectively.
Requirements
- Fluency in German and English, both written and spoken.
- Previous experience in customer service or helpdesk roles is preferred.
- Strong analytical skills and ability to troubleshoot effectively.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks and work well under pressure.
- Knowledge of operating systems and common troubleshooting methodologies.
- Detail-oriented with a strong commitment to providing excellent service.
- Able to work independently as well as part of a collaborative team.
- Eagerness to learn new technologies and adapt to change.
- Valid European Passport or ID is required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
- Many extras