Patrique Mercier Recruitment is excited to offer a unique opportunity for a German Speaking In-Game Support Analyst! If you are a gaming enthusiast with strong communication skills, we want to hear from you.
In this role, you will be responsible for providing real-time support to German-speaking players within the gaming environment. Your mission will be to troubleshoot issues, resolve player inquiries, and enhance the overall gaming experience through efficient and effective support.
This position allows you to join a supportive team in a fast-paced industry, where you can utilize your skills and passion for gaming.
Responsibilities
- Deliver exceptional in-game support to German-speaking players via chat and email.
- Troubleshoot and resolve issues related to gameplay, account management, and technical challenges.
- Document all player interactions and resolutions accurately in the support system.
- Collaborate with game developers and other support teams to escalate and resolve complex issues.
- Engage with the gaming community to provide guidance and best practices.
- Stay updated on game features, updates, and trends to provide knowledgeable support.
Requirements
- Fluency in German and English, both written and spoken.
- Prior experience in customer service, technical support, or gaming support is a plus.
- A strong analytical mindset with a passion for solving problems.
- Excellent communication and interpersonal skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Familiarity with gaming platforms and common technical support methodologies.
- Detail-oriented and dedicated to providing excellent player experiences.
- A collaborative team player with a positive attitude and a willingness to learn.
- Availability to work flexible hours, including evenings and weekends.
- Valid European Passport or ID required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
- Many extras