Patrique Mercier Recruitment is thrilled to announce a fantastic opportunity for a German Speaking Live Chat Gaming Advisor! If you are a gaming enthusiast with strong communication skills in German, this role is an excellent fit for you in a vibrant and dynamic work environment.
As a Live Chat Gaming Advisor, your primary responsibilities will involve engaging with customers via live chat, providing exceptional support related to our online gaming services. You will play a crucial role in ensuring that our players receive prompt and effective assistance with their inquiries, enhancing their overall gaming experience.
Join us and become a key player in delivering outstanding customer service within the gaming community!
Responsibilities
- Assist German-speaking customers through live chat, addressing gaming inquiries and concerns.
- Resolve account-related issues and provide technical assistance as needed.
- Deliver clear, accurate information about gaming features, promotions, and regulations.
- Document all customer interactions for future reference and quality assurance purposes.
- Work collaboratively with the team to maintain high standards of customer support.
- Keep updated on new gaming products and trends to enhance customer interactions.
Requirements
- Fluency in German and English, both written and spoken.
- Previous experience in customer service or live chat support is advantageous.
- Outstanding communication skills focused on customer satisfaction.
- Ability to handle multiple tasks effectively in a fast-paced environment.
- Strong problem-solving abilities and keen attention to detail.
- Genuine interest in the gaming industry and its latest developments.
- Proficiency with online communication tools and support software.
- Team player with a collective approach to customer service.
- Positive demeanor and a strong desire to assist customers.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )