German Speaking Marketplace Customer Representative

Patrique Mercier Recruitment By Krish
Full-time
On-site

Patrique Mercier Recruitment is a premier recruitment agency focused on connecting dynamic talent with amazing opportunities in Greece. We are seeking a German Speaking Marketplace Customer Representative to join our enthusiastic team. In this vital role, you will assist our German-speaking customers on various online marketplaces, providing top-tier support and ensuring their needs are met. Your fluency in German will be essential for handling inquiries, resolving issues, and creating a remarkable shopping experience. If you are passionate about customer service and thrive in a fast-paced environment, we invite you to apply!


Responsibilities

  • Deliver outstanding customer support through phone, email, and chat for our online marketplace.
  • Efficiently address customer inquiries about products, orders, and marketplace policies.
  • Resolve customer complaints and issues promptly to uphold a positive shopping experience.
  • Assist customers in navigating the marketplace and comprehending product details.
  • Maintain accurate records of customer interactions and feedback to enhance service quality.
  • Collaborate with colleagues and coordinate with other departments to ensure effective resolution of customer concerns.
  • Stay informed about marketplace trends, product information, and industry developments to provide knowledgeable support.

Requirements

  • Fluency in German (both written and spoken) is required.
  • Excellent communication and interpersonal skills.
  • Prior experience in customer service or within the marketplace sector is preferred.
  • Strong problem-solving abilities and a focus on customer satisfaction.
  • Ability to work both independently and as part of a team.
  • Familiarity with online marketplace platforms is a plus.
  • Proficient in using customer relationship management (CRM) tools and digital communication channels.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )