Patrique Mercier Recruitment is a premier recruitment agency focused on connecting dynamic talent with amazing opportunities in Greece. We are seeking a German Speaking Marketplace Customer Representative to join our enthusiastic team. In this vital role, you will assist our German-speaking customers on various online marketplaces, providing top-tier support and ensuring their needs are met. Your fluency in German will be essential for handling inquiries, resolving issues, and creating a remarkable shopping experience. If you are passionate about customer service and thrive in a fast-paced environment, we invite you to apply!
Responsibilities
- Deliver outstanding customer support through phone, email, and chat for our online marketplace.
- Efficiently address customer inquiries about products, orders, and marketplace policies.
- Resolve customer complaints and issues promptly to uphold a positive shopping experience.
- Assist customers in navigating the marketplace and comprehending product details.
- Maintain accurate records of customer interactions and feedback to enhance service quality.
- Collaborate with colleagues and coordinate with other departments to ensure effective resolution of customer concerns.
- Stay informed about marketplace trends, product information, and industry developments to provide knowledgeable support.
Requirements
- Fluency in German (both written and spoken) is required.
- Excellent communication and interpersonal skills.
- Prior experience in customer service or within the marketplace sector is preferred.
- Strong problem-solving abilities and a focus on customer satisfaction.
- Ability to work both independently and as part of a team.
- Familiarity with online marketplace platforms is a plus.
- Proficient in using customer relationship management (CRM) tools and digital communication channels.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )