Patrique Mercier Recruitment is excited to offer a position for a German Speaking Multilingual Support Representative. As a key member of our support team, you will provide exceptional service to our German-speaking customers. Your responsibilities will include answering inquiries, troubleshooting issues, and guiding clients through our products and services. If you have a passion for delivering outstanding customer service and fluency in German, we would love to hear from you!
Responsibilities
- Provide excellent multilingual support via phone, email, and chat to German-speaking customers.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Educate customers about our products and services to enhance their experience.
- Document customer interactions accurately within our CRM system.
- Collaborate with team members to improve service quality and address complex customer needs.
- Stay informed on company products and policies to provide accurate information to clients.
Requirements
- Fluency in German (both spoken and written) is required; knowledge of additional languages is a plus.
- Strong communication and interpersonal skills.
- Experience in customer service roles, particularly in a multilingual environment, is preferred.
- Excellent problem-solving skills with a strong emphasis on customer satisfaction.
- Able to work effectively both independently and as part of a team.
- Familiarity with customer service software and CRM systems is advantageous.
- Positive attitude and a strong desire to assist customers.
Benefits
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )