Patrique Mercier Recruitment is pleased to offer an exciting opportunity for a German Speaking Multilingual Support Representative. This essential role is focused on delivering outstanding customer support to our diverse global clientele.
As a Multilingual Support Representative, you will be tasked with engaging customers primarily in German, while also assisting in other languages as needed. Your ability to communicate effectively and provide timely solutions will be crucial in ensuring customer satisfaction across various service channels.
Key Responsibilities
- Respond to customer inquiries through phone, email, and chat in German and additional languages as necessary
- Provide accurate information regarding products and services
- Assist in troubleshooting and resolving customer issues to ensure a positive experience
- Document all customer interactions to maintain comprehensive records
- Collaborate with team members to enhance overall customer service quality
- Stay informed about product offerings and company policies to provide the best possible support
Requirements
- Fluency in German and proficiency in at least one other language (English or another European language preferred)
- Prior experience in customer service or a related field is advantageous
- Strong communication and interpersonal skills
- Excellent problem-solving abilities with a focus on customer satisfaction
- Able to work in a fast-paced environment while managing multiple tasks
- Detail-oriented with a commitment to delivering high-quality service
- Familiarity with customer service software and general computer proficiency
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Competitive Salary by Greek standards
- Fully Paid Relocation Package ( Flight to Athens, Transfer and Hotel for the first 2 Weeks )
- Free Greek Lessons, Engagement Activities