Patrique Mercier Recruitment is excited to announce an opening for a German Speaking Online Shopping Advisor to join our dynamic team! This role is perfect for candidates who are fluent in German and have a passion for providing exceptional customer service in the e-commerce sector. As an Online Shopping Advisor, you will assist customers by answering their questions and supporting them throughout their online shopping journey, ensuring a seamless and enjoyable experience. If you are dedicated to helping customers and thrive in a fast-paced environment, we would love to hear from you!
Responsibilities
- Assist German-speaking customers via chat, email, or phone with their online shopping inquiries and needs.
- Provide detailed information about products and make personalized recommendations to enhance the shopping experience.
- Efficiently address and resolve customer issues related to orders, payments, or returns.
- Collect customer feedback and communicate insights to improve service and optimize the online shopping experience.
- Stay updated on product offerings, current promotions, and policies to ensure accurate and relevant customer support.
- Create a positive and engaging atmosphere for customers through excellent communication skills.
- Collaborate with team members to drive customer satisfaction and continuous service improvement.
Requirements
- Fluency in German (both spoken and written) is essential; knowledge of English is a plus.
- Strong communication and interpersonal skills with a customer-focused mindset.
- Prior experience in customer service, particularly in the e-commerce context, is preferred.
- Ability to understand customer needs and provide effective solutions efficiently.
- Detail-oriented with strong analytical and problem-solving abilities.
- Experience using online shopping platforms and CRM tools is advantageous.
- Self-motivated and capable of working both independently and as part of a collaborative team.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )