Patrique Mercier Recruitment is delighted to offer a fantastic chance for a German Speaking Support Center Analyst to join our vibrant team! If you have a strong background in customer service and a keen interest in technology, this position could be the perfect fit for you.
In the role of German Speaking Support Center Analyst, you will be the primary point of contact for our German-speaking clients, helping them troubleshoot and resolve their technical issues effectively. Your skills in customer support will significantly contribute to building client trust and ensuring satisfaction.
This opportunity not only allows you to use your language skills but also to grow your career in an innovative and supportive atmosphere!
Responsibilities
- Provide exceptional support to German-speaking customers via phone, email, and chat.
- Troubleshoot and resolve a broad range of technical issues related to software, hardware, and applications.
- Document all customer interactions and maintain thorough records of inquiries and resolutions.
- Collaborate with team members to escalate complex issues when necessary.
- Stay updated on product features and changes to assist clients effectively.
- Participate in ongoing training to enhance product knowledge and technical skills.
Requirements
- Fluency in German and English, both spoken and written.
- Relevant experience in customer support or technical support is advantageous.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Able to work both independently and as part of a team.
- Knowledge of operating systems, software applications, and basic networking principles.
- Familiarity with support tools and CRM software.
- Detail-oriented with a focus on customer satisfaction.
- Ability to adapt and thrive in a fast-paced environment.
- European Passport or ID may be required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many extras