Patrique Mercier Recruitment is pleased to present a remarkable opportunity for a German Speaking Technical Account Manager! If you are a proactive professional with a passion for technology and excellent interpersonal skills, this role is tailored for you.
As a German Speaking Technical Account Manager, you will be the primary contact for our German-speaking clients, providing them with top-notch technical support and tailored guidance on our products. Your expertise will help clients maximize their investments and drive significant results.
This position offers an engaging environment where you can leverage your technical knowledge and language skills while helping clients achieve their business objectives.
Responsibilities
- Act as the main technical liaison for German-speaking clients, addressing their inquiries and providing support efficiently
- Oversee the onboarding experience for new clients, ensuring smooth integration of our solutions
- Conduct training sessions to empower clients in effectively utilizing our products
- Proactively identify and resolve technical challenges that clients may face
- Collaborate with internal teams to communicate client needs and contribute to product enhancements
- Regularly monitor client satisfaction metrics and maintain strong relationships through consistent follow-ups
- Stay current on industry trends and product developments to offer valuable insights to clients
Requirements
- Fluency in German and English, both spoken and written
- Experience in technical account management, customer service, or a related field
- Strong technical background and understanding of software solutions
- Excellent communication and relationship management skills
- Problem-solving abilities with a proactive and client-focused approach
- A collaborative spirit and the ability to work effectively within a team
- Familiarity with CRM systems and customer satisfaction metrics is an advantage
- A commitment to fostering strong client relationships and ensuring their success
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )