Patrique Mercier Recruitment is thrilled to announce an opening for a German Speaking Technical Support Advisor! This position is ideally suited for individuals who are fluent in German and possess a passion for technology and customer service.
As a German Speaking Technical Support Advisor, you will be responsible for providing exceptional technical assistance to our German-speaking clients, resolving various product-related issues and inquiries. Your role is crucial in maintaining high levels of customer satisfaction and loyalty.
Join our dedicated team and contribute to a positive customer experience while growing your career in a fast-paced and supportive environment!
Responsibilities
- Deliver top-notch technical support to German-speaking customers via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and networking issues efficiently.
- Maintain accurate documentation of customer interactions and solutions for internal records.
- Collaborate effectively with team members to enhance service delivery.
- Stay updated on product information and company policies to provide accurate assistance.
- Maintain a friendly and professional demeanor in all customer interactions.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in technical support or customer service is highly preferred.
- Strong problem-solving skills and analytical thinking.
- Excellent communication skills, both verbal and written.
- Ability to work independently and manage time effectively in a remote environment.
- Detail-oriented with a strong focus on delivering high-quality service.
- Basic understanding of hardware, software, and networking principles.
- Proficient in using various computer applications and support tools.
- Willingness to learn and adapt to new technologies quickly.
- Eligibility to work in the EU without restrictions.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )