Patrique Mercier Recruitment is delighted to announce an opening for a German Speaking Technical Support Advisor! This position is designed for individuals who are fluent in German and possess a keen interest in technology and customer service.
As a German Speaking Technical Support Advisor, you will offer high-level technical support to German-speaking customers, helping them troubleshoot and resolve issues with our products and services. Your expertise and assistance will play a critical role in enhancing customer satisfaction and loyalty.
Join our proactive and dynamic team, and make a measurable impact on the customer experience while advancing your professional development!
Responsibilities
- Provide exceptional technical support to German-speaking customers via phone, email, and chat.
- Troubleshoot and resolve various technical issues related to hardware, software, and networking.
- Accurately document customer inquiries and the resolutions provided in the support system.
- Coordinate with other teams to escalate issues when necessary and contribute to continuous improvement.
- Stay current with product info and company policies to deliver accurate support.
- Maintain a positive and professional attitude during all customer interactions.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in technical support or customer service is preferred but not mandatory.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication abilities.
- Capability to work independently and manage time effectively in a remote role.
- Attention to detail with a focus on high-quality customer service.
- Basic understanding of software, hardware, and networking principles.
- Proficient in utilizing various computer systems and applications.
- Willingness to learn and adapt to new technologies as they arise.
- Eligibility to work in the EU without any restrictions.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )