GIS Team Leader

Work model: Hybrid (2 days from the office/week)

What we do:

We are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.

Cognizant Poland offices are located in Gdańsk, Wrocław, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and various benefits. Be Cognizant!

About the role:

As a GIS Team Leader you will be responsible for guiding and motivating a team to achieve project goals while also serving as a key point of contact for clients.

Responsibilities:

• Provide overall team supervision and ensure consistent quality of service delivered,
• Setting clear deadlines and expectations,
• Develop domain expertise,
• Perform high-quality RCAs to identify the root causes of repeating/high-severity issues,
• Identify improvement opportunities & support improvement initiatives,
• Prepare and implement action plans to drive process improvements,
• Provide excellent team leadership and ensure that the team is trained and confident in the domain,
• Review daily performance against the Service Level Agreement [SLA],
• Provide coaching and assistance to agents/specialists on an ongoing basis,
• Process & share weekly reports and insights to management/client,
• Communicate company/client goals to agents/specialists so every employee understands his or her role,
• Assist with the hiring & training process for agents/specialists,
• Manage team-level shrinkages and ensure business continuity,
• Conducted 1:1s, team meetings, and client meetings,
• Coordinate Projects

Required Skills:

• Proficiency in GIS data processing, including coursework and/or previous work in ArcGIS, and QGIS. This role includes a customer experience component, that involves interaction with our external GIS professional partners,

• English: at least C1 level,
• Proactive and organized,
• Focus on accuracy/eye for details,
• Strong Logical/ Analytical skills (cognitive ability),
• Decision-making skills,
• Excellent Communication Skills (both written & oral),
• Good knowledge of websites, and how to navigate to obtain desired information,
• Provide regular updates and reports with regard to process specifics,
• Ability to coach and mentor team members, support new joiners,
• Experience with preparing and conducting Service Review meetings,
• Proven leadership skills,
• Experience in project management,
• Experience in hiring and training new hires,

What we offer:

• Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits,
• Open-minded and multinational environment,
• Opportunity to be part of a global organization focused on development,
• Professional development and a clear career path,
• Training & development opportunities including language courses

For more information about us, visit Cognizant Poland.

If you are looking for another opportunity and are interested in the company, do not hesitate to apply online!

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We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Due to Client security requirements in the project, it is a condition of your employment in the offered position to present a valid NFC-enabled ID card (i.e. an e-chip-enabled ID/Passport) and undergo the Client mandated ID check as a part of the Client onboarding to the project. If the above requirement is not fulfilled Cognizant will be entitled to cancel this offer and not enter into employment agreement with you or, in case the employment agreement is signed with you prior to completion of the abovementioned verification, to terminate your employment. The Client being the data controller responsible for this specific verification process will contact you separately to provide you with more detailed information in this regard.

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