Guest Experience Coordinator (seasonal)

Orlando Informer is offering the opportunity to be part of a team of smart, creative people who are bringing unique experiences and lifetime memories to families across the world. If you are a customer service professional with great empathy and organizational and communication skills, you can put your expertise and talents to work to help others.

Orlando Informer is a theme park vacation planning company founded in 2011. Every year, we help millions of people plan a better vacation to Orlando’s biggest tourist destinations. Since 2015, our private events (Orlando Informer Meetups) have provided thousands of guests with the opportunity to experience after-hours access and unique opportunities at their favorite parks. Orlando Informer is also an authorized retailer of theme park tickets and hotel rooms.

We’re looking for a guest service champion. You should be able to foresee and resolve guest service concerns before they occur, pitch and execute ideas to surprise and delight our guests, and resolve customer concerns as they arise. This role will require you to be empathetic to each guest, detail-oriented, and efficient. You should be incredibly comfortable with both written and verbal communication.

Orlando Informer is a small, nimble, and remote-first company, so you may have the opportunity to experience many areas of our business. With this in mind, here are some of the major responsibilities of this role:

• Answer questions, provide guest service, and resolve concerns for our Orlando Informer Meetups, theme park admission products, and hotel bookings across all channels – telephone, live chat, text, email, Instagram, Facebook, and X
• Assist in planning and executing surprise-and-delight opportunities
• Suggest improvements to both internal and external self-service documentation and processes
• Work to further our goal of providing personalized communication and experiences to each of our guests
• Moderate and engage via social media channels to reinforce our brand and provide immense value to readers
• Other duties as assigned

Hourly pay: $19.50 - $23.00/hour

Requirements

• This is a remote position, but Florida residency is required.
• Full, in-person availability is required during our Orlando Informer Meetup weekends, with more opportunities to work available on other dates throughout the year.
• The currently announced Orlando Informer Meetup dates in 2025 are: November 14-15, 21-22, December 5-6, and 12-13. All-day availability is required on these dates.
• Two or more years of direct guest service experience is preferred.
• A deep understanding of and passion for Central Florida theme parks is required.

Benefits

In addition to competitive compensation, Orlando Informer also offers:

• Company-matched 401(k) plan
• Orlando theme-park access
• Remote work flexibility