Horizontal Solutions Strategic Initiatives Manager

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As the Horizontal Solutions Strategic Initiatives Manager, you will lead new initiatives to support the org’s growth and hit its goals, run the business, incubate new growth ideas, and bring together a community of cross-functional GTM leaders across Solutions and across ServiceNow. You will report into and partner closely with the Group VP Horizontal Solution GTM and Sales lead. As a Strategic Initiatives Manager on the team, you will be responsible for GTM strategy planning and insights building for the leadership and extended teams within the org, expanding our insights and intelligence capabilities for priority strategic projects, conducting business performance reviews, and building quarterly and annual updates to leadership. You will drive strategic planning, executive decision support, cross-functional leadership, communication and team enablement. Your work will give you exposure to the executive teams throughout the company and contribute to our overall strategy and help drive its successful execution. This individual should be able to dive deep into solving problems, manage complexity and ambiguity while maintaining a broad perspective. This role is full-time.

Core Responsibilities

Strategic Planning, Alignment and Execution
• Translate executive vision into actionable plans.
• Lead priority strategic projects on delivering insights and intelligence to the leaders and teams, within and outside of GI&S and monitor progress on strategic initiatives.
• Drive best-in-class end to end management for initiatives that drive growth and operational excellence for identified key initiatives
• Develop compelling recommendations, communicated in high-quality output & growth results
• Help prioritize key projects and allocate resources effectively.

Executive Decision Support
• Prepare briefing materials, insights data analysis, and recommendations for executive decisions.
• Act as a sounding board, trusted partner and advisor to the leadership team.
• Facilitate informed decision-making by synthesizing complex information.
• Anticipate executive needs and proactively address gaps.

Cross-Functional Leadership
• Coordinate efforts across departments.
• Break down silos and foster collaboration.
• Lead or support enterprise-wide projects.
• Lead across cross-functional teams (e.g. product, field sales, ops) to identify opportunity, unlock productivity and accelerate execution

Operational Efficiency and Execution
• Improve operational excellence through identification and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches to the business
• Own rhythm-of-business activities (e.g., QBRs, planning cycles).
• Ensure timely execution of priorities.

Communication & Influence
• Craft executive messaging and narratives.
• Manage internal and external stakeholder communications.
• Represent the executive in meetings or decisions when needed.
• Develop compelling recommendations, communicated in high-quality output & growth results
• Organize and facilitate leadership meetings, offsites, and board meetings.
• Serve as a liaison between the executive team and internal/external stakeholders.
• Manage executive communications, including speeches, presentations, and reports.

Culture & Team Enablement
• Reinforce company values and leadership tone.
• Support talent development and team dynamics.
• Drive engagement and morale across leadership teams.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 7+ years of work experience, preferably in management consulting, tech strategy, strategy and operations function, or similar
• Past experience in strategic analyses, data modeling, and executive storytelling
• Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing; comfortable in business and technical discussions
• High energy, disciplined execution and prioritization skills, and willingness to do whatever it takes to deliver results
• Self-starter who thrives and can multitask in fast-paced and often ambiguous environments
• Experience in self-serving data through Tableau and / or PowerBI instances a plus
• Expertise in the enterprise software/ SaaS industry a plus
• Experience with ServiceNow a plus

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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