Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for an Icelandic Speaking Business Support Consultant. In this important role, you will provide exceptional support to our Icelandic-speaking clients, ensuring their inquiries and needs are addressed with professionalism and efficiency. If you have a passion for delivering top-notch customer service and excel in a dynamic environment, we invite you to apply!
Responsibilities
- Deliver outstanding customer service to Icelandic-speaking clients through various communication channels including phone, email, and live chat.
- Assist clients with inquiries related to our business operations and support services.
- Proactively resolve client issues to enhance overall satisfaction.
- Work closely with internal teams to ensure smooth business operations.
- Accurately document customer interactions in our support system.
- Identify areas for improvement in service delivery and suggest actionable solutions.
Requirements
- Fluency in Icelandic (both spoken and written) is essential, along with a good command of English.
- Strong communication and interpersonal skills.
- Previous experience in business support or customer service is highly desirable.
- Excellent problem-solving skills with a strong focus on customer satisfaction.
- Able to work independently as well as collaboratively in a team environment.
- Familiarity with CRM systems or customer support software is a plus.
- A proactive and positive approach to assisting customers is essential.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )