Patrique Mercier Recruitment is excited to announce a unique opportunity for an Icelandic Speaking Frontline Support Representative. In this important role, you will serve as the primary point of contact for our Icelandic-speaking customers, delivering exceptional support and assistance. Your responsibilities will include addressing customer inquiries, resolving issues, and ensuring an outstanding customer experience. If you are passionate about customer service and fluent in Icelandic, we encourage you to apply and become a valuable member of our team!
Responsibilities
- Provide top-quality frontline support to Icelandic-speaking customers via various communication channels, including phone, email, and chat.
- Assist customers in resolving inquiries and effectively troubleshoot any challenges they may encounter.
- Deliver timely and accurate information related to our products and services.
- Document customer interactions to improve service quality and efficiency.
- Utilize strong problem-solving skills to address and resolve customer complaints.
- Collaborate with team members to share insights and enhance overall service delivery.
Requirements
- Fluency in Icelandic (both spoken and written) is essential.
- Excellent communication and customer service skills.
- Previous experience in customer support or a related field is an advantage.
- Adept at managing inquiries and complaints with professionalism and tact.
- Strong organizational skills and attention to detail.
- Comfortable using computer systems and customer service software.
- A positive and proactive attitude with the ability to work effectively in a team environment.
Benefits
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )