Patrique Mercier Recruitment Nordic is excited to announce a unique opportunity for an Icelandic Speaking In-Game Support Analyst. In this pivotal role, you will be responsible for providing top-tier support to Icelandic-speaking gamers, assisting them with in-game issues and ensuring an enjoyable gaming experience. Your primary responsibilities will include addressing player inquiries, resolving technical difficulties, and maintaining a seamless gameplay environment. If you have a passion for gaming and exceptional communication skills, we encourage you to join our dedicated team!
Responsibilities
- Provide outstanding in-game support to Icelandic-speaking players through chat, email, and social media.
- Troubleshoot and resolve various in-game issues, including account questions and technical glitches.
- Gather and analyze player feedback to identify common concerns and enhance the player experience.
- Maintain accurate records of player interactions and the solutions provided to keep support documentation up to date.
- Collaborate with game developers and product teams to share insights and recommend enhancements based on player feedback.
- Stay informed about gaming trends, updates, and features to provide informed assistance to players.
Requirements
- Fluency in Icelandic (both spoken and written) is required; proficiency in English is advantageous.
- Experience in customer support or gaming support roles is preferred.
- Strong communication and interpersonal skills with a passion for gaming.
- Excellent analytical and problem-solving abilities with strong attention to detail.
- Able to work efficiently in a fast-paced environment while managing multiple inquiries.
- Familiarity with gaming platforms and community engagement is a plus.
- A genuine interest in gaming and a commitment to delivering exceptional player support is essential.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )