Patrique Mercier Recruitment is excited to announce an opening for an Icelandic Speaking Streaming Platform Support Representative. In this essential role, you will provide top-tier support for our Icelandic-speaking customers, assisting them with their inquiries regarding our streaming platform, troubleshooting issues, and ensuring an enjoyable viewing experience. If you are fluent in Icelandic and have a passion for the streaming industry and customer service, we encourage you to apply!
Responsibilities
- Provide exceptional customer support via chat, email, and phone in Icelandic.
- Assist users with account inquiries, content recommendations, and platform navigation.
- Troubleshoot and resolve technical issues related to streaming, subscriptions, and billing.
- Document customer interactions and solutions for accurate tracking and future reference.
- Collaborate with the technical team to address and resolve complex customer challenges efficiently.
- Stay informed about the latest platform features, content updates, and industry trends to provide informed support.
Requirements
- Fluency in Icelandic (both spoken and written) is required; proficiency in English is a plus.
- Strong communication and interpersonal skills to engage effectively with customers.
- Prior experience in customer support, especially in technology or streaming services, is preferred.
- Demonstrated problem-solving skills and a commitment to customer satisfaction.
- Able to work efficiently in a dynamic and fast-paced environment.
- Familiarity with streaming platforms and their functionalities is advantageous.
- A genuine passion for streaming media and a commitment to providing exceptional support.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )