ICT Business Analyst

The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia - recognised mainly for our people and processes. With over 200+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.

Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you.

The Role

An exciting opportunity exists for an experienced ICT Business Analyst to join The Missing Link’s Cyber Security team. This role will see you working on a key client project, where you will be responsible for identifying business needs, analysing systems and processes, and supporting the design and implementation of technology solutions that align with strategic goals.

Responsibilities

• Work closely with stakeholders to gather, define, and document business and system requirements
• Analyse business processes, identify gaps, and propose enhancements
• Collaborate with internal teams to develop functional specifications
• Assist in testing, training, and deployment activities for new and enhanced solutions
• Support project planning and solution delivery efforts

Requirements

• Proven experience as a Business Analyst, ideally in ICT environments
• Strong communication and stakeholder engagement skills
• Solid understanding of business process modelling and requirements gathering
• Familiarity with IT systems, infrastructure, or cybersecurity (desirable)
• Ability to work both independently and in a team-oriented environment

Benefits

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

• Supportive and collaborative environment
• Training, mentoring and career development programs
• Regular, fun social events
• Workplace giving program, including paid volunteer days
• Great bonus structure