Information Services Service Desk Officer
Randstad
Contract
On-site
Melbourne, Victoria, Australia
Information Services Service Desk Officer | Broadmeadows
KEY RESPONSIBILITIES AND DUTIES:
Please hit APPLY to submit a copy of your updated CV, or reach out to Aleks at aleks.culic@randstaddigital.com.au with a copy of your resume, to discuss the role in more detail.
Don't tick all the boxes but believe this could be the next step in your career?
Great! Please apply and we look forward to seeing your resume. We don't expect you to tick every box, as the next step in your career should also provide you with an opportunity to learn new skills too!
- 3 month contract (potential extension)
- $41.13 + super per hour
- Council Car provided (as you will need to travel to other locations)
- To provide high level Service Desk service to all levels of Council staff within service and fault restoration targets.
KEY RESPONSIBILITIES AND DUTIES:
- Register requests from customers.
- Solve user problems involving PC’s, peripherals, network and access to servers.
- Provides first and second level support over the phone and in person.
- Provide a system administration service including user logon facilities such as passwords and directory creation.
- Refer more complex requests to appropriate third level support
- Document and maintain Service Desk procedures.
- Maintain, analyse, and report on statistics of user requests.
- Install hardware and software as necessary.
- Carry out projects such as PC/laptop upgrade and software upgrade.
- Provide 1st and 2nd level support from the Broadmeadows office, Craigieburn office and other Council offices.
- A thorough understanding of PC technology and Microsoft office products.
- A demonstrated understanding of the Windows XP and Windows 7 operating system.
- A demonstrated understanding of LAN’s and WAN’s.
- A thorough understanding of ITIL.
- Demonstrated ability to interact with diverse groups of people, both orally and in written
communication. - Ability to gain co-operation and assistance from other staff and external customers.
- Current Driver’s Licence
- Tertiary qualifications, OR relevant substantial experience in information technology
Please hit APPLY to submit a copy of your updated CV, or reach out to Aleks at aleks.culic@randstaddigital.com.au with a copy of your resume, to discuss the role in more detail.
Don't tick all the boxes but believe this could be the next step in your career?
Great! Please apply and we look forward to seeing your resume. We don't expect you to tick every box, as the next step in your career should also provide you with an opportunity to learn new skills too!
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.