Innovation Center AV & End-User Support Engineer (On-Site Only)

Job Summary

EBC Engineer - Position is on site only WFH is not allowed

Responsibilities

Provide AV (Audio/Visual) conferencing support as part of the FS Team.

Remotely support troubleshooting of AV issues by coordinating with on-site technicians.

Responsible for AV system configuration troubleshooting setup and maintenance.

Independently manage critical AV meetings including executive and director-level sessions.

Handled ad-hoc AV support requests from MDs Directors and Expats.

Provided installation testing and on-demand support for IP Phones AV systems and conference calls.

Configure iPads for conference room calendar integration.

Supporting vendors during new AV device installations and on-site troubleshooting.

Operate AV devices including Neat Boards Neat Pads Neat Bars etc.

Use tools and processes to support end-user computing devices including desktops laptops Apple devices tablets thin clients mobile devices and peripherals

Manage stockroom of peripherals and laptops providing quarterly audits and disposal as directed by the business

Answering to customer inquiries and providing support at Tech Lounge.

Solving computer issues and prioritizing customer inquiries.

Installing new programs managing updates and providing technical support.

Hands and feet support for network server and conferencing teams

Installing maintaining and troubleshooting required client software and hardware whether onsite or remotely.

Solid knowledge of Mac OSX and must have a minimum of 2 years Mac experience in an Enterprise Environment is required. Experience in Mac Operating system installation and

Knowledge of networking protocols and concepts (VPN Routing Ports TCP/IP Network analysis tools) preferred

Troubleshoot and resolve tickets within SLAs related to operations and end-user requests

Experience with a ticketing system- ServiceNow

Expected to have in-depth knowledge of the latest technology used in Mac\Windows computers and systems.

Excellent analytical and customer service skills are required to understand the requirements of the clients and the problems arising in the systems.

Must constantly update his/her knowledge and skills to execute job responsibilities efficiently.

Analyze troubleshoot and repair a wide variety of PC & MacOS problems related to hardware and software

Assist in developing and documenting improvements to current processes

Provide technical support for events video conferencing and audio/visual setups.

Certifications Required

Av Ops

Salary and Other Compensation:

The annual salary for this position is between $125K - $145K depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Application accepted till 10/15/2025