Position Overview
The Internal Operations Coordinator position is a fast-paced and self-motivated role responsible for overseeing the operations of crews and projects to ensure adherence to Ferguson Roofing standards and manufacturer specifications. This position requires a high level of organization, communication, and problem-solving skills to support residential production and service operations.
Key Responsibilities
- The Internal Operations Coordinator position is fast-paced and self-motivating position and includes, but is not limited to, the following responsibilities:
- Work with the managers and team members for production and service to ensure clear communication is made in a timely manner with all customers, Ferguson team members, and Ferguson sub-contractors daily.
- Evaluate, assign, and dispatch service and production work orders to the proper team member or crew.
- Maintain a "whatever it takes" mindset (ownership value) and be willing to assist all team members in whatever capacity is necessary to help them to achieve their goals.
- Calculate and audit commissions for sales team members based upon job profitability.
- Calculate, itemize, and conduct crew pay for our sub-contractors.
- Communication and coordination with customers for upcoming projects.
- Participate in department and company meetings and training as required.
- Communicate with customers via email, phone, and text in a professional manner to relay relevant job information and schedule updates/changes.
- Perform happy calls to customers following their service to ensure customer satisfaction on every job.
- Resolve customer concerns as assigned by management.
- Close out job folders within 1-day of receiving the completed folder and send to AR for the customer billing process to begin.
- Work proactively to solve problems with and without direction from the department manager. Other duties as assigned by the Operations Manager- Residential Production
- Responsibilities may vary based upon the needs of the business.
Requirements
- Minimum of 3 years of experience in operations or a customer-facing role, preferably in the residential service industry.
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal teams, installation crews, and vendors.
- Hands-on approach with a proactive mindset and willingness to assist team members as needed to ensure success.
- Strong negotiation skills and experience in vendor discussions.
- Strong problem-solving skills with the ability to effectively resolve customer concerns and conflicts requiring management involvement.
- Ability to work flexible hours, including evenings and some Saturdays, based on seasonal business needs.
Benefits
Pay Range: $22/h-$28/h