IOA/BPO - Service Line Specialist for Retail

Job Summary

As a Service Line Specialist with extensive experience, you will leverage your domain expertise in sales service and marketing to drive commercial project management initiatives. You will work in a hybrid model ensuring seamless integration of strategies and operations to enhance business outcomes. Your role will significantly contribute to the company's growth and societal impact by optimizing service delivery and customer satisfaction.

Responsibilities

• Lead the development and execution of sales strategies to achieve business objectives and enhance market presence.
• Oversee the integration of marketing initiatives with service delivery to ensure cohesive customer experiences.
• Provide expert guidance in commercial project management to streamline processes and improve efficiency.
• Collaborate with cross-functional teams to align sales service and marketing efforts with organizational goals.
• Analyze market trends and customer needs to inform strategic planning and decision-making.
• Develop and implement innovative solutions to enhance service delivery and customer engagement.
• Monitor project progress and performance ensuring timely delivery and quality outcomes.
• Facilitate communication and collaboration among stakeholders to drive project success.
• Evaluate and optimize existing processes to improve operational efficiency and effectiveness.
• Ensure compliance with industry standards and regulations in all project activities.
• Support the development of team members through mentorship and knowledge sharing.
• Utilize data-driven insights to inform strategic initiatives and improve business outcomes.
• Foster a culture of continuous improvement and innovation within the team.

Qualifications

• Possess a deep understanding of sales service and marketing domains with proven expertise.
• Demonstrate strong commercial project management skills with a track record of successful project delivery.
• Exhibit excellent communication and collaboration abilities to work effectively in a hybrid model.
• Show proficiency in analyzing market trends and customer needs to drive strategic initiatives.
• Have a commitment to continuous improvement and innovation in service delivery.
• Display strong problem-solving skills and the ability to develop creative solutions.
• Maintain a focus on achieving business objectives and enhancing customer satisfaction.

Certifications Required

Certified Sales Professional (CSP) Project Management Professional (PMP)