IT Manager for Pooling (Start-Up Experience Required)

We’re hiring a proactive and technically adept IT Manager to support our growing remote team. In this role, you’ll manage IT operations across systems like Google Workspace, Microsoft 365, Okta, and VPNs—ensuring our distributed workforce is set up for success from Day 1. You’ll take full ownership of IT onboarding, troubleshooting, and documentation: building systems that scale, resolving technical issues quickly, and maintaining a high bar for clarity and user experience.

The ideal candidate is a self-starter who brings initiative, and excellent communication skills. You should be just as comfortable solving a SharePoint glitch as you are writing SOPs or resetting a Microsoft password—and you must have experience supporting U.S.-based teams in a fast-moving startup environment.

🎁 Perks & Benefits

• 💵 Paid in USD, every 15th & 30th of the month
• 🏖️ Up to 14 days of Paid Time Off annually (starting Day 1)
• 🇵🇭 Observance of Philippine Regular Holidays (if applicable)
• 🏡 100% remote – with flexible hours and overlap in Eastern Standard Time (EST)
• 🌍 Be part of meaningful, high-impact international projects
• 🚀 Work with a fast-moving, creative team where your ideas matter

🧩 What You’ll Be Doing

• Manage account provisioning and access for Google Workspace, Microsoft 365, Okta, VPNs, and other tools
• Own and optimize Okta configuration for seamless onboarding and offboarding workflows
• Troubleshoot VPN issues, especially offshore setups accessing U.S. networks and health platforms
• Provide remote support for device troubleshooting (Mac & Windows) and software issues
• Develop, update, and organize SOPs for IT setup, device management, and recurring tech support processes
• Resolve common platform issues, including SharePoint live spreadsheet sync, password resets, and access permissions
• Support MDM configurations and ensure devices meet security compliance
• Assist with access and troubleshooting on U.S. healthcare platforms such as Waystar, Availity, HCHB, Cigna (a bonus, not a must-have)
• 💡 Example Scenarios:
• A new virtual assistant can’t access a U.S. health insurer’s site—you're on it, diagnosing and fixing a VPN misconfiguration.
• A team member needs urgent access to their Microsoft Office account—password reset and access restored in minutes.
• SharePoint live syncing is down for a distributed team—you're already troubleshooting version conflicts or cache issues.
• You refine the IT onboarding SOP so new hires can self-onboard with minimal friction and zero confusion.

🌍 Who You Are

• Startup experience is required—you thrive in dynamic, fast-paced environments
• Proven experience managing IT systems for remote or distributed teams
• Hands-on expertise with Google Workspace, Microsoft 365, Okta, and VPNs
• Comfortable supporting both Mac and Windows users
• Strong communicator—clear, calm, and solution-oriented, especially under pressure
• Excellent documentation habits and ability to build scalable IT systems
• Proactive and resourceful—you take initiative and look for ways to improve things without needing to be micromanaged
• Comfortable resolving SharePoint collaboration issues in real-time

🎯 Bonus Points

• Experience managing access or troubleshooting for U.S. healthcare platforms (e.g., Waystar, Availity, HCHB, Cigna)
• Familiarity with MDM solutions and remote device management
• Basic knowledge of automation tools or scripting (for scaling IT tasks)

📩 How to Apply

Please submit:

1. ✅ Your updated resume
2. ✅ A 1–2 minute Loom video introducing yourself and a brief explanation of your background and work experience

📋 Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application - Submit your application and complete our prequalifying questions
2. Video Introduction - Record an video introduction to showcase your communication skills and work experience
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.