IT Services Operations Analyst

• Competitive salary package
• Hybrid role based in Pune, India
• Training and development opportunities including company paid certifications

About Us

The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 200+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.

Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you.

The Role

The Missing Link is looking for an experienced and talented IT Services Operations Analyst to join our growing team!

As Service Operations Analyst you will be responsible for providing L1 technical support to our diverse range of clients with a focus on resolving IT incidents, processing service requests within SLA.

Requirements

• Minimum 3 years’ professional work experience
• Minimum 1 year IT industry experience
• Preferred MSP / Cloud provider experience
• Microsoft or updated industry certifications

Technical Experience required:

• Hands on experience providing technical support
• Worked in ITIL environment or understand concept of ITIL
• Familiar with ticket management system and time entries
• Logical troubleshooting approach
• Basic experience with Security tools such as End Point Protections

Technologies:

• M365 User, Group & License Management
• Entra ID / Active Directory User and Group Management
• Windows 10/11 Troubleshooting
• Office Suite Troubleshooting
• Azure Conditional Access, Sign-In Logs and Session Management
• Familiar with RMM tools like N-Central or similar

Benefits

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

• Supportive, collaborative and respectful environment
• Company culture that fosters learning and development through training and mentoring programs
• Opportunities for professional development and career advancement