IT Support Analyst

Career Area:

Business Services

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

At Caterpillar, we're working to help our customers build a better world. We wouldn’t be the Caterpillar we are today without the exceptionally talented, bright and driven people who get the job done. This is your chance to help us make progress possible around the world – for our customers, for growing communities and for every member of our team. We are looking for a dynamic, organized self-starter to join our Product Support and Logistics Division as an Support System Analyst in Spokane, Washington.

The Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream from procurement to design and manufacturing to distribution. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics, segment Procurement and the design and manufacture of Wear Components (Undercarriage and GET) and Maintenance Components (Seals, Tubes & Hardware, Hose & Couplings, Fluids and Filters).

We’re committed to our customers, who build a better world with our products, services and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth.

Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition.

Learn more about the Caterpillar Experience.

We are looking for a Systems Support Analyst that will be responsible for facility IT support that impacts the Distribution Center operations. Collaboration and detailed communication with various teams as well as Production Managers and Supervisors utilizing current and future automated equipment is of the utmost importance.

Job Duties:

• Perform periodic maintenance on printers and warehouse-based equipment
• Provide first level IT support on field equipment per issued local IT tickets.
• Support the IT Asset Manager by providing onsite tracking and audits of all distributed IT equipment.
• Utilize & Update the IT system for job tracking and monitoring.
• Provide support for around 1000 pieces of IT equipment to include Networking, radio equipment, PC’s, RF devices, and printers.
• Ensuring facility communication monitors are updated.
• Provide support and/or participate in 6 Sigma Projects and RIW’s at a local and network level.
• Build & image PC & RF equipment per Caterpillar specifications based on new equipment issues or the IT replacement program.
• Design, script, test, and debug platforms of varying degrees of complexity
• Work independently to evaluate recommended hardware or systems changes and their potential impact on the environment and execution results
• Knowledgeable of and qualified to perform most infrastructure changes without close management
• Improve deployment and support processes

Required Qualifications:

• Candidates will be trained on Caterpillar IT policies and procedures; however, it is expected that the applicant has a understanding of computing hardware and software environments, system integration process, system administration processes and networking.
• Must be able to work independently.
• Must be able to trouble shoot problems and identify solutions.
• Must be able to multi-task while maintaining high levels of customer satisfaction.
• Must be able to communicate professionally.
• Must be proficient in Microsoft applications (Excel, Word, PowerPoint)
• Must be able to work at elevated heights (up to 40 feet with proper safety PPE)

Highly Desired Qualifications:

• A relevant degree or equivalent experience in IT (Applicants currently pursuing further education in IT will also be considered)
• Programming / Development experience
• A+, Network+, Security+, PowerBI and/or Microsoft Certifications
• Earned or currently pursuing degree in IT related field
• knowledgeable of infrastructure components

Additional Information:

• First Shift: Monday-Friday, 6:00am-2:30pm

• Pay range: $22.90/hour - $29.60/hour

• A+, Network+, Security+, PowerBI and/or Microsoft Certifications
• Earned or currently pursuing degree in IT related field
• knowledgeable of infrastructure components

All eligible candidates MUST pass the following pre-employment screenings before they can be hired to Caterpillar:

• Background Screening
• Drug Screening
• Post-Offer Medical Questionnaire - clearance from Corporate Medical

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Summary Pay Range:

$22.90 - $29.60

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

September 3, 2025 - September 10, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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