IT Support Engineer

Job Title: IT Support Engineer – Desktop Support (Hybrid)

Location: Sofia/Bulgaria, Hybrid
Employment Type: Full-Time

Job Summary

We are looking for a proactive and skilled Systems Engineer with several years of experience in Desktop Support to join our team in a hybrid work environment. The ideal candidate will be responsible for providing technical support, deploying and configuring Chromebooks, and ensuring the seamless operation of desktop systems. This role requires strong problem-solving abilities, excellent communication skills, and the capacity to work independently while contributing to team initiatives.

Key Responsibilities

Assist in the deployment and configuration of new and previously deployed Chromebooks to meet organizational requirements

Communicate effectively with users to understand their needs and deliver appropriate technical solutions

Participate in team meetings to discuss ongoing projects and share insights for process improvement

Work independently to manage support requests and meet project deadlines

Provide hands-on desktop support and troubleshoot system issues to ensure optimal performance

Required Qualifications

Several years of experience in desktop support

Strong understanding of Chromebook configuration and desktop environments

Proven ability to diagnose and resolve technical issues efficiently

Excellent time management and organizational skills

Clear and professional communication skills, both verbal and written

Experience working in a hybrid work model is preferred

What We Offer

Flexible hybrid work arrangement

Collaborative and inclusive team culture

Opportunities for professional development and career growth

Exposure to modern technologies and impactful projects

#LI-NZ1