We are seeking a skilled IT Support Specialist to manage and maintain our company’s IT infrastructure, ensuring smooth operations across Windows, macOS, and basic Linux environments. This role involves hands-on troubleshooting, proactive system management, and providing clear, friendly, and effective technical support to employees. You will work with modern IT tools, maintain security standards, and contribute to achieving SOC 2 compliance.
Key responsibilities include:
- Providing technical support for Windows and macOS systems, with basic Linux troubleshooting.
- Configuring, monitoring, and maintaining MDM (Mobile Device Management) systems.
- Ensuring SOC 2 compliance through security and operational best practices.
- Troubleshooting software, hardware, and network issues.
- Managing user accounts, passwords, and MFA settings.
- Assisting with employee onboarding, device configuration, and training.
- Configuring and managing firewalls and enterprise Wi-Fi networks.
- Administering Google Workspace, including user provisioning, resource access, and organizational hierarchy.
Requirements
Essential:
- Proven experience with Windows and macOS administration (Linux familiarity is a plus).
- Hands-on experience with MDM platforms.
- Knowledge of SOC 2 compliance requirements.
- Strong troubleshooting skills for both hardware and software.
- Experience configuring and managing enterprise Wi-Fi and firewall systems.
- Excellent communication skills for providing user support and training.
- Ability to work independently and handle multiple priorities.
- Fluent Arabic & English speaker
Preferred:
- Familiarity with identity and access management tools.
- Experience with cloud-based collaboration tools.
- Knowledge of network security best practices.
Benefits
- Collaborative, growth-focused work environment.
- Opportunity to work with modern IT tools and security standards.
- Exposure to diverse operating systems and enterprise-level technologies.
- Professional development in security compliance and infrastructure management.