Patrique Mercier Recruitment is pleased to present an exciting opportunity for an Italian Speaking Automotive Customer Advisor. If you have a passion for cars and a strong commitment to customer service, this role could be a perfect match for you!
As an Italian Speaking Automotive Customer Advisor, you will be the first point of contact for our Italian-speaking clients, assisting them with their inquiries, providing detailed information about our automotive products, and ensuring a smooth customer experience. Your role is vital in enhancing our clients' satisfaction and loyalty towards our brand.
Join our dynamic team and be part of the automotive industry's evolution while embracing your love for cars and customer engagement!
Responsibilities
- Deliver exceptional customer support to Italian-speaking clients through phone, email, and chat
- Assist customers with inquiries about automotive products, services, and order processes
- Resolve issues and complaints promptly, ensuring customer satisfaction
- Document customer interactions accurately in our systems for follow-up
- Keep updated with product knowledge and industry trends to provide informed support
- Collaborate with team members to enhance service delivery and customer engagement
Requirements
- Fluency in Italian and English, both written and spoken
- Previous experience in customer service; automotive knowledge is a plus
- Strong communication and interpersonal skills
- Problem-solving abilities and a customer-centric mindset
- Detail-oriented with excellent organizational skills
- Comfortable using technology and CRM systems
- Team player with a passion for delivering outstanding service
- Eligibility to work in the EU is required
- A genuine interest in automotive products and customer support
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )