Patrique Mercier Recruitment is thrilled to share an exciting opportunity for an Italian Speaking Customer Support representative in the banking sector. This role is essential for providing exceptional support to clients and ensuring their banking experience is smooth and satisfying.
In this position, you will assist Italian-speaking customers with a variety of banking inquiries, ranging from account management to transaction issues. Your expertise in customer service will help clients navigate their banking needs effectively and resolve any concerns they may have.
Join a dedicated team committed to delivering high-quality financial services while embracing the opportunity for personal growth and development in a rewarding work environment!
Responsibilities
- Provide high-level customer support in Italian for banking-related inquiries
- Assist customers with account inquiries, transactions, and service-related questions
- Troubleshoot and resolve issues efficiently and proactively
- Educate customers about banking products and services
- Maintain detailed records of customer interactions and resolutions
- Collaborate with colleagues to enhance overall customer satisfaction
- Adhere to banking regulations and internal policies
Requirements
- Fluency in Italian and English, both written and spoken
- Experience in customer support, ideally within the banking or financial services sector
- Strong communication and interpersonal skills
- Detail-oriented with effective problem-solving capabilities
- Ability to work in a fast-paced environment
- Familiarity with banking software and support tools is advantageous
- Professional, customer-centric approach and positive attitude
- Willingness to learn and adapt to industry changes
Benefits
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Competitive Salary by Greek standards
- Fully Paid Relocation Package WITHIN EU (flight to Athens, transfer, and hotel for the first 4 weeks)